Insurance customers demand real-time services, customization

Susan Johnston of Accenture Canada talks about delivering hyper-personalized, on-demand services

Insurance customers demand real-time services, customizationSusan Johnston is managing director of financial services at Accenture Canada. What were the key findings of the recent report Technology Vision for Insurance 2019? Johnston: Our latest Technology Vision for Insurance 2019 report found that insurance companies are now focused on how they can shape the world around people and select the right moments…

How the insurance industry can embrace the digital age

Tom Super of J.D. Power talks about the company's surprising findings about the insurance industry

How the insurance industry can embrace the digital ageTom Super is vice-president of property and casualty insurance intelligence at J.D. Power. Are insurance companies meeting customer expectations for digital self-service tools, customer service channels and omni-channel integration? Super: Insurance companies are fairly strong when it comes to customer service channels. Insurance has always been a very service heavy business and the lessons learned…

Helping the world run better

Dominika Warchol Hann of SAP Canada on the value of diversity, innovation and creating workforce recognition

Helping the world run betterDominika Warchol Hann is principal of value advisory at SAP Canada. What is SAP Canada and what does it do? Warchol Hann: SAP is the global market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. In Canada, SAP serves more than 16,900 businesses in 25…

Pushing back on the shame over addiction

Vanisha Breault of the Terminator Foundation talks about facing and overcoming the growing pandemic of addictions

Pushing back on the shame over addictionVanisha Breault is founder and executive director of the Terminator Foundation. What is the Terminator Foundation and what does it do? Breault: The Terminator Foundation is a collaboration of integrated health-care systems that support youth and young adults in their effort to recover from addiction and mental health issues. Our goal is to strengthen recovery…

Reimagining how Indigenous business creates value

Trent Fequet talks about how Steel River Group has evolved and grown in just two short years, despite tough economic conditions

Reimagining how Indigenous business creates valueTrent Fequet is president and CEO of Steel River Group. What’s Steel River Group and what does it do? What’s its history? Fequet: Steel River Group is a privately-held and Indigenous-owned-and-operated company. Born out of the deep belief that we need to reimagine how an Indigenous business can create and contribute value to their community,…

Trans Mountain expansion approval embraced by oil patch

Construction expected to begin this year but analysts warn that it will take years to complete and open new markets

Trans Mountain expansion approval embraced by oil patchThe federal government’s approval on Tuesday of the multibillion-dollar Trans Mountain pipeline expansion project is being called a step in the right direction for Alberta’s economy. The Canadian Association of Petroleum Producers said the approval paves the way for Canada to start competing on the world stage. In a statement, CAPP said the approval “means…

Using aerodynamics technology to reduce fuel consumption

Kelly Zwarych of AeroLab Tech talks about being recognized by NASA as a top-25 startup disruptive company and what the future holds

Using aerodynamics technology to reduce fuel consumptionKelly Zwarych is CEO and co-founder of AeroLab Tech. What is AeroLab Technology and what do you do? Zwarych: As a one liner, AeroLab makes market-defining technology in advanced aerodynamics. Drilling down further, our technology measures aerodynamic drag in real time in real world applications. This is really amazing because aerodynamic drag measuring has always…

Trade confidence dips to lowest level in seven years

Disruptive international trade policies have clearly shaken the confidence of Canadian exporters: EDC

Trade confidence dips to lowest level in seven yearsThe latest Trade Confidence Index from Export Development Canada (EDC) says trade confidence among Canada's exporters fell to its lowest level since the European debt crisis seven years ago. “Disruptive international trade policies have clearly shaken the confidence of Canadian exporters,” said Peter Hall, chief economist with EDC, in a news release on Thursday. “One-third of…

Canadians continue to hold high debt compared to disposable income

Household net worth rose 2.7% to $11,114 billion in the first quarter, according to StatsCan

Canadians continue to hold high debt compared to disposable incomeThe Canadian household credit market debt as a proportion of household disposable income remained at 177.6 per cent in the first quarter, as debt and income grew at similar rates. In other words, there was $1.78 in debt for every $1 of household disposable income, according to data released on Thursday by Statistics Canada. The…

How to protect your company against fraud

Former RCMP investigator Greg Draper, now with MNP LLP, talks about who is most likely to commit fraud and what they target

How to protect your company against fraudGreg Draper is a former RCMP investigator and current vice-president of Valuations, Forensics and Litigation Support at MNP LLP. Who poses the greatest threat – and why – for fraud? Draper: The simple answer is: the person we least expect. You’d never hire someone if we thought they’d defraud the organization. Most of us go…

Albertans’ net worth third highest in country

B.C. and Ontario residents have higher net worth, thanks in part to property values: ATB

Albertans’ net worth third highest in countryAlbertans have consistently held the highest wages among all provinces in the country in recent years. But how do people in the province rate when it comes to their net worth? ATB Financial’s Economics & Research Team discovered that Alberta is third behind Ontario and British Columbia. “The average net worth of households in Alberta…

Number of vacant jobs in Alberta falls

Alberta had 33,800 unfilled jobs in the first quarter of this year as its job vacancy rate fell by 0.1 per cent to 2.1 per cent

Number of vacant jobs in Alberta fallsAlberta had 33,800 unfilled jobs in the first quarter of this year as its job vacancy rate fell by 0.1 per cent to 2.1 per cent, according to the Canadian Federation of Independent Business Help Wanted report released on Wednesday. In the fourth quarter of 2018, Alberta had 37,100 vacant jobs. In Canada, the private sector…

Alberta ag sector jobs down 18.7% in four years: ATB

Number of private sector jobs in 2018 down by 2.2%; public sector jobs up by 19.3%

Alberta ag sector jobs down 18.7% in four years: ATBResearch by ATB Financial’s Economics & Research Team indicates Alberta’s job recovery from the depths of the recession depends on which sector of the economy you look at. When oil prices collapsed at the end of 2014, thousands of oil patch jobs were shed. The total number of jobs has recovered but new part-time work…

Albertans drowning in debt

Average debt per Canadian consumer, including mortgages, reached $71,300 in the first quarter of 2019: Equifax

Albertans drowning in debtAverage Alberta debt levels – excluding mortgages – continue to be the highest in Canada and rising, according to the latest Equifax Canada report. The report said the average debt in the first quarter of this year in the province rose by 3.4 per cent from a year ago to $29,117. At the same time,…

Alberta job growth tilted to part-time rather than full-time work

ATB Financial says numbers point to a weakening of the province’s job market

Alberta job growth tilted to part-time rather than full-time workHow is Alberta’s job market compared to before the economic downturn began when oil prices collapsed at the end of 2014? ATB Financial’s Economics and Research Team shed some light on the province’s labour market on Monday. “The average number of positions was up by 2.5 per cent in 2018 compared to 2014. Unfortunately, job…
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